Complete integration

Success of CRM implementation largely depends on the integration with existing ICT solutions. Thanks to modern architecture, use of open standards and existence of SOAP API interfaces, PSTech is able to offer a complete SugarCRM integration into your existing ICT infrastructure.

SugarCRM - Cisco Unified Contact Center Integration

SIntegration of SugarCRM with Cisco Unified Contact Center will boost efficiency of Contact Center, improve productivity of Contact Center agents, lower Contact Center operational costs and optimize communication with your clients. Some of the features are:

• Client identification by phone number.
• Click to call from SugarCRM.
• Automatic call tracking.
• Click-to-call. Iniciranje poziva jednim klikom iz samog CRM-a.
• Client importance evaluation based on CRM data (VIP clients, standard clients).
• Single sign-on (allows users to log-in into Cisco Agent Desktop application only and system will automatically log user into SugarCRM using same username/password)

SugarCRM – SMS communication with clients

Installation of a plugin PSTech has developed for SMS campaigns enables mass SMS communication with your clients. Personalized sending of mass SMS messages and implementation of SMS campaigns can be performed with the CRM itself with just a couple of mouse clicks. Reverse communication is possible – clients can use SMS to address you and thus gain different information such as account status, status of different requests, etc.

And more

PSTech has the capacity to offer extra integration with many other systems that the client already uses in regular business. That would be integrations with external databases, on-line store, corporate website, RFID and other technologies.

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