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SugarCRM

Choosing the right CRM solution is as important as the strategic decision by which the company turns in the direction of CRM philosophy. Without the help of a good technology, efficient CRM strategy implementation is nearly impossible..

Company SugarCRM is a leading world manufacturer of commercial open source software intended for companies of all sizes, and it presents a CRM solution of the latest generation. SugarCRM gathers information from all sources inside the organization for providing a unique client image in real time. Based on this image, the company can make quick and correct decisions. It is easily customized for any business environment and offers a flexible, efficient and favorable solution, while its open architecture enables efficient integration with other software solutions. This is the reason PSTech decided to offer a complete CRM solution based on the SugarCRM platform.






Sugar Professional


Sugar Corporate


Sugar Enterprise


Sugar Ultimate

$420/user/year

$540/user/year

$720/user/year $1,200/user/year








Each edition includes:

  • Full sales, marketing and support automation, email integration, reportingteam selling,advanced securityworkflow automation, social CRM;
  • Support for 22 languagesunlimited API calls, regular back-ups of your customer data;
  • Choice of either on-premise or cloud-based CRM deployment - plus more:




Sugar Mobile*

Sugar Mobile Plus*

Sugar Mobile Plus*

Sugar Mobile Plus*

Standard Reporting

Standard Reporting

Offline Client

Offline Client



Enterprise Reporting

Enterprise Reporting



Customer Self-Service Portal

Customer Self-Service Portal



Sugar Plug-In ForLotus Notes

Sugar Plug-In ForLotus Notes




Sugar Connector To Lotus Domino Server




15 GB Storage**

30 GB Storage**

60 GB Storage**

250 GB Storage**



Oracle & MS SQL Database Support

Oracle & MS SQL Database Support




2 Support Contacts
3 Support Contacts
4 Support Contacts
5 Support Contacts
Email Support
Email Support
Email Support
Email Support
Support Portal Access
Support Portal Access
Support Portal Access
Support Portal Access
8x5, 4hr ResponseTime SLA
12x5, 2hr ResponseTime SLA
12x5, 2hr ResponseTime SLA
24x7, 1hr ResponseTime SLA

Unlimited Support Cases

Unlimited Support Cases

Unlimited Support Cases

Unlimited Support Cases



Phone Support
Phone Support


Health Check
Go-live & Developer Support, Assigned Support Rep, Extended Health Check
DatasheetPDF
DatasheetPDF
DatasheetPDF
DatasheetPDF

SugarCRM versions

PSTech is offering a big freedom in choosing the way of installing and using the software, while we can choose between four separate SugarCRM solutions: Sugar Professional, Sugar Corporate, Sugar Enterprise and Sugar Ultimate, so we can select the one that meets the needs of your company.

Based on your business needs and specific demands, PSTech will recommend one of these solutions. Company size and employee count are not the only criteria. Proposed solution will depend on the business processes which the CRM software should support and automate. As the company grows, the demands will change, and there will be a need for new functionalities. Our approach enables a simple and painless migration from one solution to the other, as from upper to lower version, without data loss and work interruption. As an add-on to existing SugarCRM functionalities, PSTech has developed extra modules to cover invoice, loyalty program, Serbian language and SMS campaigns.

System Architecture

SugarCRM expands high quality standards imposed by the open source community around the world. Unlike the most commercial CRM solutions, SugarCRM is made over open standards and a “clean” open source LAMP platform (Linux or Windows, Apache or IIS, MySQL and PHP). SugarCRM is a web application, and takes no extra client software installation – all it takes is a web browser, which takes the burden of extra administration. SugarCRM recognizes the key significance of CRM solution integration with existing ICT infrastructure. SOAP API enables a simple connection with other informational systems and represents an interface by which the other applications can access SugarCRM database. Object-oriented, modular architecture enables the application to handle thousands of users.

With support for all operating systems, a modular and open architecture, simple and intuitive user interface, the ability to expand its capacity by adding new serves, support for different models of usage and simple integration with other informational systems, SugarCRM is a good choice for companies of all sizes.

For more information, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it