SugarCRM Connector for Cisco IP Telephony

 

SugarCRM Connector for Cisco IP Telephony is the answer for every company that relies on both SugarCRM and Cisco IP telephony to transact business. It provides Cisco IP Communications users with screen pops with customer data, click-to-call from SugarCRM, inbound and outbound call logging, allows search through SugarCRM database from IP phone and SugarCRM alerts on IP phone. It gives those users working with Cisco IP phone access to any information from SugarCRM database.

No longer do the sales and service representatives have to manually log calls into the SugarCRM system. Now, all inbound and outbound calls are automatically matched with the corresponding record in SugarCRM, and call data is captured and logged. When calls come in, users working with Cisco IP phone are automatically connected to the SugarCRM system and the IP Phone screen is populated with customer contact record. New customer data collected during the call is uploaded back into the system.

    Features:
  • Customer search from IP phones (allows searching through SugarCRM customer database from IP phone)

    View Larger Image View Larger Image View Larger Image
  • Customer identification on IP phone (display customer data from CRM on IP phone display when phone is ringing)
    View Larger Image
  • Screen pop-up. On every inbound call, web browser will auto-launch new SugarCRM page with all matching CRM records. CRM users are allowed to keep notes during or after the call and with one click, “attach” new notes to the proper record(s) or even create a new one on the fly.
    View Larger Image
  • Call capture (automatically capture call start/end time and allow user to enter call notes during and after the call).
    View Larger Image
  • Captured calls are stored in SugarCRM and automatically attached to the selected Contact
    View Larger Image
  • Displaying of SugarCRM reminders and notifications on IP phone
    View Larger Image
  • Click to call from SugarCRM
    View Larger Image