SugarCRM Connector for Cisco IP Telephony
SugarCRM Connector for Cisco IP Telephony is the answer for every company that relies on both SugarCRM and Cisco IP telephony to transact business. It provides Cisco IP Communications users with screen pops with customer data, click-to-call from SugarCRM, inbound and outbound call logging, allows search through SugarCRM database from IP phone and SugarCRM alerts on IP phone. It gives those users working with Cisco IP phone access to any information from SugarCRM database.
No longer do the sales and service representatives have to manually log calls into the SugarCRM system. Now, all inbound and outbound calls are automatically matched with the corresponding record in SugarCRM, and call data is captured and logged. When calls come in, users working with Cisco IP phone are automatically connected to the SugarCRM system and the IP Phone screen is populated with customer contact record. New customer data collected during the call is uploaded back into the system.